During times of crisis, whether it be a hurricane, a national threat such as the 9/11 attacks, or our current fight against the COVID-19 pandemic, management teams can always turn to each other to find solace and strength.
In this article, we will discuss why it pays to become part of a community of businesses and like-minded individuals prior to needing the support during a crisis such as the one providers currently find themselves in.
What effect has the COVID-19 pandemic had on many providers in the CPA community?
CPA members have faced a great deal of challenges as a result of the COVID-19 pandemic. Organizations have incurred significant expenses related to supplies cost (including desperately needed Personal Protective Equipment or PPE) and staff overtime costs, along with heavy revenue losses due to program closures and the overall economic impact of the pandemic.
Throughout these challenging times, CPA members have leaned heavily on the relationships and network within the CPA community and discovered new creativity and motivation among the created necessity,
How Are CPA Members Adjusting To This New Reality?
Like all of us, CPA members have had to adapt to the new realities of social distancing and tele-work. Many members have found fun ways to engage their clients in healthy, wellness-centered activities while staying in the bounds of infection control protocols. Others have noticed a drastic improvement with in their communication with each other and more efficiency utilizing teleconferencing systems and emails.
Watch the video below to see what one of our members (Holy Angels) has to say about the CPA.
Holy Angels leadership staff have been very focused on showing appreciation and have come up with some fun ways to recognize, engage and thank staff members for their hard work and creativity.
Holy Angels placed a sign outside the front gates of campus, exclaiming that “HEROES WORK HERE!” They have also added inspirational quotes to their daily birthday announcements on the intercom system. A number of CPA members, including Holy Angels, have offered bonuses, brown bag lunches and dinners, and gift cards to employees to demonstrate their appreciation and recognize the vital nature of their work.
How Has Being Part of CPA Benefited Members During The COVID-19 Pandemic?
Members have let us know what a wonderful resource CPA has been for timely information and a direct-connect to LDH and other state agencies at a time with communication is critical and powerful.
Throughout the pandemic, CPA has fulfilled its mission to enable members to have a loud, collective voice for the voiceless in Baton Rouge. This advocacy will prove vital to the future of services for individuals with intellectual and developmental disabilities.
In addition to information sharing and advocacy, CPA members have also been able to share resources related to supplies and PPE. They engaged in a collective purchase of masks in order to take advantage of economies of scale related to these hard-to-find items.
CPA members note that the moral support they’ve been able to provide to each other during this time is priceless. To have a group of friends in the industry to reach out to for advice or to share concerns has immeasurable value in their opinion.
How Would Your Organization's situation be different during this pandemic If You were not A Member Of CPA?
A CPA member states:
"I cannot imagine facing the COVID-19 pandemic without the support of the Community Provider Association. We know that leadership is very much related to change. As the pace of change accelerates, there is naturally a greater need for effective leadership. Caroline Meehan, Executive Director, has provided excellent leadership. During this critical time, all providers have received a continuous flow of research and important memorandums. Caroline demonstrated vigilance in identifying key updates and eased the burden for each of us of sorting through communiques. Often, directors remark that those in leadership find it to be a lonely place. I have developed invaluable friendships with CPA members and rely on fellow board members’ expertise and wise council. CPA members are always generous with their time and ready to share best practices. In addition, The Executive Committee of the CPA Board and Caroline coordinate communication of issues with the Louisiana Department of Health and other key providers. Together, we speak to LDH leaders and to legislators with one message and one voice. I urge every provider in Louisiana to recognize that we build collective strength through our individual stories and shared values. We stand together through this pandemic in support of our most vulnerable citizens. We stand together to sustain our programs and services. Each organization MUST make a stand to support the Community Provider Association during this critical pandemic."
Want To Learn More About Becoming A Member Of CPA?